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Alma AguilarService Coordinator · United Radio
Repairs / GM

UR-2026-00960Final testPendingExpedite

Infotainment 3 Plus 8-inch Radio · 2019 Chevrolet Bolt EV · serial URGM030000037

Summary

Manufacturer
GM
Module
Infotainment 3 Plus 8-inch Radio
Serial number
URGM030000037
Vehicle
2019 Chevrolet Bolt EV
Dealer
—
Reference number
CLM-GM-506921
Received
03 Oct 2026
Shipped
Not shipped
More details
Warranty type
Parts warranty
Return authorization (RMA)
RMA202629135
Part number (demo)
SIM-GM-030
Days to repair
—
VIN (masked)
CH99F****7056
Unit ID
U-1067
Original OEM ID
OEM-928780
Module built
28 Jan 2019
Vehicle platform
BEV-II
System
Infotainment 3 Plus
Hardware / software
IOS-8 / 8.6.0
Location
United Radio East Syracuse Campus
Technician
Maya Ashby

Reported problem

Customer states the unit logo appears then restarts, endlessly. Started intermittently over the last month.

On hold With engineering

What we found

1 of 4 tests did not pass

  • Boot loop / repeated restartSW_BOOTLOOPSuspectedConfidence Medium · main PCB

    Boot loop / repeated restart suspected from symptom pattern and partial bench evidence (Logo then restart every 38 s, kernel panic on eMMC read); not independently confirmed at component level.

Technician notes

  • Fail
    Power-on test

    Confirmed during bench run. Logo then restart every 38 s, kernel panic on eMMC read.

    Maya Ashby

Repair outcome

PendingFinal test

No parts replaced.