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Alma AguilarService Coordinator · United Radio
Repairs / Ford

UR-2026-00964ClosedProblem not foundStandard

SYNC 3 Accessory Protocol Interface Module · 2019 Ford Expedition · serial URFO001000055

Summary

Manufacturer
Ford
Module
SYNC 3 Accessory Protocol Interface Module
Serial number
URFO001000055
Vehicle
2019 Ford Expedition
Dealer
—
Reference number
CLM-FORD-137191
Received
04 Oct 2026
Shipped
11 Oct 2026
More details
Warranty type
Goodwill
Return authorization (RMA)
RMA202697333
Part number (demo)
SIM-FORD-001
Days to repair
6.2d · target 5.0d
VIN (masked)
FO76B****3228
Unit ID
U-1071
Original OEM ID
OEM-422698
Module built
28 Oct 2018
Vehicle platform
U553
System
SYNC 3
Hardware / software
-AC / 3.4.22200
Location
United Radio Enterprise Parkway Annex
Technician
Marisol Aguilar

Reported problem

Customer reports reported symptom reproduced only under soak.

What we found

  • Intermittent fault not reproducible in one passNFF_INTERMITTENTNot establishedConfidence Low · main PCB

    No fault found on the bench. Full functional sweep and 12-cycle thermal soak clean; reported symptom could not be reproduced. Recommend vehicle-side checks (harness, ground, battery health) before re-submission.

Technician notes

  • Pass
    Full function check

    Verified after repair; unit cleared for quality release.

    Marisol Aguilar

Repair outcome

Problem not foundClosed

No parts replaced.