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Alma AguilarService Coordinator · United Radio
Repairs / Nissan

UR-2026-00967Waiting for partsPendingStandard

NissanConnect 8-inch Display · 2019 Nissan Pathfinder · serial URNI039000036

Summary

Manufacturer
Nissan
Module
NissanConnect 8-inch Display
Serial number
URNI039000036
Vehicle
2019 Nissan Pathfinder
Dealer
Mossy Nissan
Reference number
CLM-NISSAN-763579
Received
07 Oct 2026
Shipped
Not shipped
More details
Warranty type
New-vehicle warranty
Return authorization (RMA)
RMA202687874
Part number (demo)
SIM-NISSAN-039
Days to repair
—
VIN (masked)
NI45G****4115
Unit ID
U-1073
Original OEM ID
OEM-485523
Module built
12 Sept 2018
Vehicle platform
R52
System
NissanConnect
Hardware / software
NC-8 / 7.1.2
Location
United Radio Peachtree City Logistics Center
Technician
Nolan Brandt

Reported problem

Customer reports carplay drops, charging only; phone/CarPlay behaviour intermittently over the last month.

What we found

  • USB hub / CarPlay port failureUSB_HUB_FAILSuspectedConfidence Medium · shield can

    USB hub / CarPlay port failure suspected from symptom pattern and partial bench evidence (Hub drops to charging-only after 40 s); not independently confirmed at component level.

Technician notes

No technician observations

All bench tests passed with nominal notes.

Repair outcome

PendingWaiting for parts

No parts replaced.