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Alma AguilarService Coordinator · United Radio
Repairs / Ford

UR-2026-00972ClosedRepairedStandard

Audio Control Module (ACM) · 2019 Ford Expedition · serial URFO006000003

Summary

Manufacturer
Ford
Module
Audio Control Module (ACM)
Serial number
URFO006000003
Vehicle
2019 Ford Expedition
Dealer
Galpin Ford
Reference number
CLM-FORD-693219
Received
11 Oct 2026
Shipped
18 Oct 2026
More details
Warranty type
Extended service plan
Return authorization (RMA)
RMA202625384
Part number (demo)
SIM-FORD-006
Days to repair
4.0d · target 5.0d
VIN (masked)
FO42D****1816
Unit ID
U-81
Original OEM ID
OEM-355016
Module built
18 May 2019
Vehicle platform
U553
System
ACM
Hardware / software
ACM-B / C1.08
Location
United Radio Peachtree City Logistics Center
Technician
Nolan Brandt

Reported problem

Customer reports sound cuts in and out over bumps. Occurs intermittently over the last month.

What we found

1 of 5 tests did not pass

  • Audio drops out intermittentlyAUDIO_INTERMITTENTConfirmedConfidence High · shield can

    Audio drops out intermittently. Bench evidence: Output drops 6 dB when harness is flexed. Component located at connector J2.

Technician notes

  • Fail
    Audio output measurement

    Confirmed during bench run. Output drops 6 dB when harness is flexed.

    Nolan Brandt
  • Pass
    Full function check

    Verified after repair; unit cleared for quality release.

    Nolan Brandt

Repair outcome

RepairedClosed

No parts replaced.