United Radio
United Radio · Internal
OverviewImportRepair QueueRepair RecordsClaimsTechnical RequestsOEM Accounts
Sample data · 01 Nov 2026
The view switcher is a demonstration, not a secure login.
Integrations (possibilities)Settings · sample data
Demo only · not a secure login
AA
Alma AguilarService Coordinator · United Radio
Repairs / Stellantis

UR-2026-00975RepairingPendingStandard

7-inch TFT Instrument Cluster · 2019 Jeep Grand Cherokee · serial URST025000014

Summary

Manufacturer
Stellantis
Module
7-inch TFT Instrument Cluster
Serial number
URST025000014
Vehicle
2019 Jeep Grand Cherokee
Dealer
—
Reference number
CLM-STELLANTIS-320888
Received
15 Oct 2026
Shipped
Not shipped
More details
Warranty type
Parts warranty
Return authorization (RMA)
RMA202610768
Part number (demo)
SIM-STELLANTIS-025
Days to repair
—
VIN (masked)
JE39B****3178
Unit ID
U-689
Original OEM ID
OEM-339976
Module built
17 Dec 2018
Vehicle platform
WK2
System
Cluster
Hardware / software
CL-7T / 12.3
Location
United Radio East Syracuse Campus
Technician
Graham Villanueva

Reported problem

Customer states the screen is screen black / no image. Happens after a cold start.

What we found

1 of 2 tests did not pass

  • Backlight or display driver failure leaves the screen black while the unit still bootsDISPLAY_BLANKConfirmedConfidence High · shield can

    Backlight or display driver failure leaves the screen black while the unit still boots. Bench evidence: Unit boots, backlight 0 V at LED string, no image. Component located at power section.

Technician notes

  • Fail
    Power-on test

    Confirmed during bench run. Unit boots, backlight 0 V at LED string, no image.

    Graham Villanueva

Repair outcome

PendingRepairing

No parts replaced.