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Alma AguilarService Coordinator · United Radio
Repairs / GM

UR-2026-00985CheckingPendingPriority

Infotainment 3 Premium 10.2-inch Display · 2019 Chevrolet Malibu · serial URGM031000014

Summary

Manufacturer
GM
Module
Infotainment 3 Premium 10.2-inch Display
Serial number
URGM031000014
Vehicle
2019 Chevrolet Malibu
Dealer
Bob Howard Chevrolet
Reference number
CLM-GM-498255
Received
20 Oct 2026
Shipped
Not shipped
More details
Warranty type
New-vehicle warranty
Return authorization (RMA)
RMA202643040
Part number (demo)
SIM-GM-031
Days to repair
—
VIN (masked)
GM21F****4269
Unit ID
U-1078
Original OEM ID
OEM-161186
Module built
19 May 2019
Vehicle platform
E2XX
System
Infotainment 3 Premium
Hardware / software
IOP-102 / 8.6.0
Location
United Radio Enterprise Parkway Annex
Technician
Maya Reyes

Reported problem

Customer states the unit dead unit, no boot. First noticed after a battery replacement.

What we found

Nothing recorded yet

Checking has not produced a finding yet.

Technician notes

No technician observations

All bench tests passed with nominal notes.

Repair outcome

PendingChecking

No parts replaced.