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Alma AguilarService Coordinator · United Radio
Repairs / Ford

UR-2026-00988RepairingPendingPriority

SYNC Media Hub / USB Interface Module · 2020 Ford Explorer · serial URFO010000016

Summary

Manufacturer
Ford
Module
SYNC Media Hub / USB Interface Module
Serial number
URFO010000016
Vehicle
2020 Ford Explorer
Dealer
—
Reference number
CLM-FORD-252960
Received
23 Oct 2026
Shipped
Not shipped
More details
Warranty type
Extended service plan
Return authorization (RMA)
RMA202663288
Part number (demo)
SIM-FORD-010
Days to repair
—
VIN (masked)
FO81D****3426
Unit ID
U-510
Original OEM ID
OEM-740562
Module built
26 Feb 2020
Vehicle platform
U625
System
SYNC 3
Hardware / software
MH-2 / 3.4.22200
Location
United Radio East Syracuse Campus
Technician
Felix Baptiste

Reported problem

Customer reports no sos/remote services, dtc set; remote services when the vehicle is hot.

What we found

  • Telematics module not communicatingTELEM_NO_COMMConfirmedConfidence High · connector J2

    Telematics module not communicating. Bench evidence: Telematics node absent, U0184 stored. Component located at power section.

Technician notes

No technician observations

All bench tests passed with nominal notes.

Repair outcome

PendingRepairing

No parts replaced.