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Alma AguilarService Coordinator · United Radio
Repairs / Stellantis

UR-2026-00991Final testPendingStandard

Premium Audio Amplifier (9-channel) · 2019 Dodge Durango · serial URST023000046

Summary

Manufacturer
Stellantis
Module
Premium Audio Amplifier (9-channel)
Serial number
URST023000046
Vehicle
2019 Dodge Durango
Dealer
—
Reference number
CLM-STELLANTIS-997727
Received
23 Oct 2026
Shipped
Not shipped
More details
Warranty type
Extended service plan
Return authorization (RMA)
RMA202626466
Part number (demo)
SIM-STELLANTIS-023
Days to repair
—
VIN (masked)
JE46A****6517
Unit ID
U-1081
Original OEM ID
OEM-575038
Module built
11 Mar 2019
Vehicle platform
WD
System
Premium Audio
Hardware / software
AMP-9CH / 3.1.0
Location
United Radio Peachtree City Logistics Center
Technician
Nolan Brandt

Reported problem

Customer reports sound cuts in and out over bumps. Occurs after a battery replacement.

What we found

1 of 4 tests did not pass

  • Audio drops out intermittentlyAUDIO_INTERMITTENTConfirmedConfidence High · J4 input header

    Audio drops out intermittently. Bench evidence: Output drops 6 dB when harness is flexed. Component located at U3 output IC.

Technician notes

  • Fail
    Audio output measurement

    Confirmed during bench run. Output drops 6 dB when harness is flexed.

    Nolan Brandt

Repair outcome

PendingFinal test

No parts replaced.