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Alma AguilarService Coordinator · United Radio
Repairs / GM

UR-2026-00994Waiting for partsPendingStandard

Infotainment 3 Plus 8-inch Radio · 2019 Chevrolet Malibu · serial URGM030000039

Summary

Manufacturer
GM
Module
Infotainment 3 Plus 8-inch Radio
Serial number
URGM030000039
Vehicle
2019 Chevrolet Malibu
Dealer
—
Reference number
CLM-GM-911018
Received
24 Oct 2026
Shipped
Not shipped
More details
Warranty type
Parts warranty
Return authorization (RMA)
RMA202693972
Part number (demo)
SIM-GM-030
Days to repair
—
VIN (masked)
CH34C****3365
Unit ID
U-1083
Original OEM ID
OEM-780452
Module built
24 Jan 2019
Vehicle platform
E2XX
System
Infotainment 3 Plus
Hardware / software
IOS-8 / 8.6.0
Location
United Radio Peachtree City Logistics Center
Technician
Nolan Brandt

Reported problem

Customer reports phone will not pair or drops on reconnect; phone/CarPlay behaviour when the vehicle is hot.

What we found

  • Bluetooth pairing or reconnect failureBT_PAIR_FAILConfirmedConfidence High · power section

    Bluetooth pairing or reconnect failure. Bench evidence: Pairing table full of stale entries, no reconnect. Component located at power section.

Technician notes

No technician observations

All bench tests passed with nominal notes.

Repair outcome

PendingWaiting for parts

No parts replaced.