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Repairs / Stellantis

UR-2026-00996Final testPendingStandard

Uconnect SOS Telematics Module · 2019 Dodge Durango · serial URST026000005

Summary

Manufacturer
Stellantis
Module
Uconnect SOS Telematics Module
Serial number
URST026000005
Vehicle
2019 Dodge Durango
Dealer
Hendrick Chrysler Dodge Jeep Ram
Reference number
CLM-STELLANTIS-295976
Received
25 Oct 2026
Shipped
Not shipped
More details
Warranty type
Parts warranty
Return authorization (RMA)
RMA202633304
Part number (demo)
SIM-STELLANTIS-026
Days to repair
—
VIN (masked)
RA98C****9664
Unit ID
U-161
Original OEM ID
OEM-299964
Module built
28 Apr 2019
Vehicle platform
WD
System
Uconnect SOS
Hardware / software
TBM-2 / 19.11
Location
United Radio East Syracuse Campus
Technician
Maya Ashby

Reported problem

Customer states the unit unit reboots when the engine cranks. First noticed after 20-30 minutes of driving.

What we found

1 of 2 tests did not pass

  • Brown-out reset during crank or low batteryPWR_BROWNOUTSuspectedConfidence Medium · connector J2

    Brown-out reset during crank or low battery suspected from symptom pattern and partial bench evidence (Resets at 9.1 V; OEM spec 8.0 V); not independently confirmed at component level.

Technician notes

  • Fail
    Power-on test

    Confirmed during bench run. Resets at 9.1 V; OEM spec 8.0 V.

    Maya Ashby

Repair outcome

PendingFinal test

No parts replaced.