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Alma AguilarService Coordinator · United Radio
Repairs / GM

UR-2026-00999Waiting for partsPendingStandard

Infotainment 3 Radio (7-inch) · 2019 GMC Sierra 1500 · serial URGM029000018

Summary

Manufacturer
GM
Module
Infotainment 3 Radio (7-inch)
Serial number
URGM029000018
Vehicle
2019 GMC Sierra 1500
Dealer
Bob Howard Chevrolet
Reference number
CLM-GM-209518
Received
26 Oct 2026
Shipped
Not shipped
More details
Warranty type
Parts warranty
Return authorization (RMA)
RMA202624439
Part number (demo)
SIM-GM-029
Days to repair
—
VIN (masked)
CH40F****2670
Unit ID
U-1086
Original OEM ID
OEM-399212
Module built
16 Nov 2018
Vehicle platform
T1XX
System
Infotainment 3
Hardware / software
IOT-7 / 8.4.2
Location
United Radio Enterprise Parkway Annex
Technician
Maya Reyes

Reported problem

Customer states the unit unit powers up but is muted/locked. Started after a battery replacement.

What we found

1 of 4 tests did not pass

  • Component protection / anti-theft lock activeTHEFT_LOCKConfirmedConfidence High · shield can

    Component protection / anti-theft lock active. Bench evidence: Component protection active, audio muted. Component located at main PCB.

Technician notes

  • Fail
    Full function check

    Confirmed during bench run. Component protection active, audio muted.

    Maya Reyes

Repair outcome

PendingWaiting for parts

No parts replaced.