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Repairs / Ford

UR-2026-01000ClosedRebuiltExpedite

B&O Play 10-Speaker Amplifier · 2020 Ford Explorer · serial URFO005000022

Summary

Manufacturer
Ford
Module
B&O Play 10-Speaker Amplifier
Serial number
URFO005000022
Vehicle
2020 Ford Explorer
Dealer
—
Reference number
CLM-FORD-785929
Received
27 Oct 2026
Shipped
30 Oct 2026
More details
Warranty type
New-vehicle warranty
Return authorization (RMA)
RMA202696950
Part number (demo)
SIM-FORD-005
Days to repair
3.3d · target 2.0d
VIN (masked)
FO89D****3997
Unit ID
U-654
Original OEM ID
OEM-340984
Module built
26 Jan 2020
Vehicle platform
U625
System
B&O Play
Hardware / software
AM10-B / A2.14
Location
United Radio East Syracuse Campus
Technician
Wes Sokolova

Reported problem

Customer reports audio fades out after 20-40 minutes. Occurs after a battery replacement.

What we found

1 of 4 tests did not pass

  • Amplifier shuts down when hotAMP_THERMAL_SHUTDOWNConfirmedConfidence High · Q7 thermal pad

    Amplifier shuts down when hot. Bench evidence: Heatsink 112 C at 24 min, thermal foldback. Component located at U3 output IC.

Technician notes

  • Fail
    Thermal imaging

    Confirmed during bench run. Heatsink 112 C at 24 min, thermal foldback.

    Wes Sokolova
  • Pass
    Full function check

    Verified after repair; unit cleared for quality release.

    Wes Sokolova

Repair outcome

RebuiltClosed
  • U3 output IC → B&O Play 10-Speaker Amplifier — replacement assembly